1. Reef and Rainforest Connections [RNRC] accepts no responsibility for passengers or their property failing to be at designated points at designated times or for any loss or damage arising out of such failure.
  2. The laws of Queensland govern the tour.
  3. A 50% fee applies for any cancellations within 24 hours of travel, or for passengers who fail to appear on day of departure.
  4. Cancellation fee applies on all Gold Class bookings amended or cancelled on day of departure.
  5. Childrens ages 4 – 14 inclusive. Children under the age of 4 travel free of charge unless specified.
  6. Tours do not operate Christmas Day. Blackout dates apply – for a list of blackout dates, contact our reservations team.
  7. The Kuranda Scenic Rail (KSR) is subject to extreme weather conditions resulting in non-operation. In this instance, return Skyrail will be provided to substitute the KSR portion. You will be advised on the day of alternative arrangements that will be available to you.
  8. Allow a 15 minute window from pick-up time.
  9. Merchant fees apply on all credit card payments. We accept Visa, Master Card & Amex.
Lost Property: Although Reef & Rainforest Connections endeavours to ensure that all passenger’s belongings are secure throughout the tour/charter and that all belongings are collected on disembarkment, Reef & Rainforest Connections and its employees shall not be responsible for lost property. If an item is left on our vehicle, there are two options to ensure its return:
  • Guests can make their own way to our Depot at 26 Redden Street, Portsmith, between the hours of 6am and 6:30pm daily to collect their item, or
  • If guests are unable to collect the item themselves, they can contact a courier service (we suggest Pack & Send) to collect the item from our premises and deliver to their nominated address.

Valid to 31-Mar-2021

Reef and Rainforest Connections A.B.N. 66 112 308 522 • P.O. Box 5670, Cairns QLD 4870